Legal
Complaints procedure
If something has gone wrong we want to know, and we aim to put it right quickly.
Step 1 — Tell us
Email info@solarquotecheck.co.uk with your name, postcode and what has happened.
Step 2 — Acknowledgement
We acknowledge every complaint within five working days.
Step 3 — Investigation
We investigate with the installer or funder involved and respond with our findings.
Step 4 — Escalation
Where an accredited installer is involved, RECC, HIES or TrustMark dispute routes may also be available to you.
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